Search fallback
Learn how to configure your bot to search using a preferred search service as a fallback when it does not understand what the user says.
By default, whenever the user asks a question in such a manner and the bot isn’t able to infer its meaning because of low confidence, an invalid-replies answer is displayed (inside of a guided task conversation) or the bot starts the help conversation. This behavior may be altered by using this setting. If search fallback is enabled, the bot will offer the user to search with the configured search engine for user messages that it does not understand or understands with confidence below the confidence-threshold conversation.
Search prompt
The text with which the bot will offer the user to search.
{{_unresolvedSearchTerm}}.Offer custom prompt reply options
By default, the bot will offer Yes/No as quick reply options for the search pompt. If Offer custom prompt reply options is activated you can specify custom quick reply options.
Prompt options (Offer custom prompt reply options ON)
The quick-reply options the bot will offer for the search prompt.
Hits found message
The text with which the bot will present the search hits to the user.
{{_unresolvedSearchTerm}} and to the number of found hits with {{_searchHitsCount}}.No hits found message
The text the bot will use when it found no hits.
{{_unresolvedSearchTerm}}.Results format
The format in which the bot presents the search hits to the user. Can be Carousel, Quick action buttons or Text.
NativeChat Website Widget version between 3.3.1 and 3.2.0, Facebook Messenger and Line will fallback to Carousel format.
NativeChat Website Widget version lower than 3.2.0 and Twilio will fallback to Text format.
Caption of the Open Url button (Carousel format)
The bot will present the search hits in a carousel widget. This caption will be used for the Open URL button in each item.
Min length of the user expression for which the bot offers search
If the bot does not understand the message from the user but the length of message is lower than this limit, the bot will not offer to search.
Max number of search hits shown to the user
Maximum number of search hits the bot can show the user.
Search provider
Sitefinity Search or Google Custom Search
Sitefinity search
Sitefinity search index catalogue name
The search index name is the programmatic name of the search index - the one on the backend, to lower case, with - symbol, instead of space, e.g. if you have created All Content Index, the name of the catalogue is all-content-index.
Sitefinity search service path
URL path to the search service of the specific Sitefinity deployment. The path will be in the format https://<YOUR_DOMAIN>/api/<SERIVCE_NAME>. You can view the web services in the Administration panel of Sitefinity.
Sitefinity search access key
User access key, if configured. This will be needed if the web service you are using requires authentication. If authentication is required, you can create a user in the Users section in the Administration panel of Sitefinity and generate an access key for that user.
Google custom search
Google Custom Search API Key
API key for Google Custom Search.
The Programmable Search Engine ID to use for search requests
Id of the Programmable Search Engine. Corresponds to query parameter cx.
Phrase that all documents in the search results must contain
Corresponds to query parameter exactTerms.
A word or phrase that should not appear in any documents in the search results
Corresponds to query parameter excludeTerms.
Additional search terms to check for in a document, where each document in the search results must contain at least one of the additional search terms
Corresponds to query parameter orTerms.
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