User feedback

Learn how to configure your bot to ask the user for feedback after it has answered an FAQ, finished a conversation or executed search.

When you enable the feature, NativeChat will prompt the user for feedback on FAQs, goal conversations and search as fallback, depending on configuration.

Feedback prompt

The text with which the bot will prompt the user for feedback for conversations, FAQs and search.

Tip: You can provide different variations of the text and the bot will choose randomly which variation to display.

Tip: You can provide an FAQ specific feedback prompt with FAQ feedback prompt.

Tip: You can provide a search specific feedback prompt with Search feedback prompt.

Collect conversation feedback

By enabling this you instruct the bot to collect feedback after conversations.

Collect FAQ feedback

By enabling this you instruct the bot to collect feedback for FAQs.

FAQ feedback prompt

The text with which the bot will prompt the user for feedback for FAQs.

Tip: You can provide different variations of the text and the bot will choose randomly which variation to display.

Tip: If no values are provided for the FAQ feedback prompt, the values specified in the Feedback prompt will be used.

Collect Search feedback

By enabling this you instruct the bot to collect feedback for executed searches.

Search feedback prompt

The text with which the bot will prompt the user for feedback for executed searches.

Tip: You can provide different variations of the text and the bot will choose randomly which variation to display.

Tip: If no values are provided for the Search feedback prompt, the values specified in the Feedback prompt will be used.

Do not collect user feedback for the following QnA categories

List with FAQ categories that you want your bot to ignore and not ask for feedback.

Note: This will only be taken into account if Collect FAQ feedback is enabled.

Do not collect user feedback for the following conversations

List with conversations that you want your bot to ignore and not ask for feedback.

Note: This will only be taken into account if Collect conversation feedback is enabled.

Somethings missing or not clear?

Ask a question in our community forums or submit a support ticket.